If a person cannot receive the information, understand the interface, operate the controls or recover from an error using their available mode of access, the design is unfinished. This is not a QA layer bolted to the end — it constrains every decision in every other system here, and it outranks brand expression when the two conflict.
Every process has a step that assumes a brain it never met. Rebuild the smallest broken step — the form field, not the org chart.